Are you looking to start a rewarding career in customer service? Mr Price is actively recruiting enthusiastic and qualified individuals for the position of Call Centre Agent. If you have a passion for delivering exceptional customer experiences and thrive in a dynamic work environment, this could be the perfect opportunity for you.
About the Role
As a Call Centre Agent at Mr Price, you will play a pivotal role in ensuring that our customers receive top-notch service. You will be responsible for handling various customer interactions, including inquiries, store card applications, and employment verifications. Your role will involve managing these tasks with professionalism and efficiency, contributing to the overall success of our customer service team.
Key Responsibilities
1. Efficient Handling of Customer Inquiries: Your primary responsibility will be to address and resolve customer queries promptly. Whether it’s assisting with information requests or resolving issues, your goal is to provide exceptional service that meets or exceeds customer expectations.
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2. Verification of Employment and Personal Details: You will need to confirm employment and personal details telephonically to validate the information provided on store application forms. This is crucial in ensuring that all records are accurate and up-to-date.
3. Updating Customer Information: Maintaining accurate customer records is essential. You will update customer details on relevant debtor systems to ensure that our database remains current and correct.
4. Processing Store Card Applications: For outbound agents, processing store card applications across all divisions will be part of your duties. This process is essential for expanding our customer and credit base, contributing to the growth of Mr Price.
Qualifications and Skills
To be considered for the Call Centre Agent position, you should meet the following qualifications and possess the necessary skills:
1. Education: A minimum of Grade 12 is required. This foundational education ensures that you have the basic skills necessary for handling various aspects of the role.
2. Call Centre Experience: At least one year of experience in a call centre environment, specifically in a new accounts role, is essential. This experience should have provided you with a solid understanding of customer service practices and call handling techniques.
3. Knowledge of Industry Legislation: A good understanding of relevant legislation is crucial. This includes:
- Consumers Protection Act: Ensures that you are aware of consumer rights and how to protect them.
- POPI (Protection of Personal Information Act): Knowledge of how to handle and protect personal data is essential.
- National Credit Act: Understanding of credit regulations and how they impact customer interactions.
- ICASA (Independent Communications Authority of South Africa): Familiarity with communication regulations ensures compliance and effective handling of customer queries.
Why Join Mr Price?
1. Dynamic Work Environment: Working at Mr Price means being part of a team that values customer engagement and service excellence. You’ll be in an environment where your contributions are valued and where you can make a difference in each customer interaction.
2. Career Growth Opportunities: Mr Price is committed to fostering the professional growth of its employees. As a Call Centre Agent, you’ll have the opportunity to advance your career within the company, gaining valuable experience and skills along the way.
3. Supportive Team Culture: Our team is our greatest asset. At Mr Price, you’ll be part of a supportive and collaborative team environment. We believe in investing in our employees and providing the tools and resources they need to succeed.
How to Apply
If you’re excited about the prospect of joining our team as a Call Centre Agent, we encourage you to apply. The application process is straightforward:
- Prepare Your Resume: Ensure that your resume highlights your relevant experience, qualifications, and skills.
- Submit Your Application: Follow the instructions on the Mr Price careers page or the job listing where you found this opportunity. Provide all required information and documents.
Conclusion
This is an excellent opportunity for individuals who are enthusiastic about customer service and meet the qualifications for the Call Centre Agent role. At Mr Price, you’ll have the chance to be part of a team dedicated to delivering exceptional customer experiences while also advancing your career.
If you meet the qualifications and are eager to contribute to a leading retail brand, we encourage you to apply today. Take the first step toward a fulfilling career with Mr Price, where your skills and dedication can make a meaningful impact.
For more details and to submit your application, please visit our careers page or contact our recruitment team directly. We look forward to receiving your application and potentially welcoming you to our team!
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