Aramex, a global leader in logistics and transportation, is excited to announce a vacancy for the position of Receptionist at its office. This is a fantastic opportunity for motivated and dedicated individuals who meet the necessary criteria and are eager to join a dynamic team. If you are looking to start or advance your career in a professional environment, this role might be perfect for you.
About Aramex
Aramex is a prominent logistics and transportation company renowned for its innovative solutions and commitment to excellence. With a global presence, Aramex provides a range of services including express delivery, freight forwarding, and logistics solutions. The company values its employees and fosters a work environment that encourages growth, development, and professional excellence.
Role Overview
As a Receptionist at Aramex, you will be the first point of contact for visitors and callers, playing a crucial role in ensuring a smooth and efficient operation of the front office. Your responsibilities will encompass a variety of tasks aimed at maintaining effective communication, managing administrative duties, and providing exceptional customer service.
Key Responsibilities
1. Answering Incoming Calls
You will be responsible for answering all incoming calls within three rings. This involves efficiently managing phone traffic and ensuring that each call is directed to the appropriate person or department.
You might like to apply for...
- Office admin clerk (GRADE 12)
- Learnerships and Internships (Grade 9 and higher)
- General worker (Grade 10 and higher)
- Sassa Updates (Sassa payment dates and more)
- CV Upload (Upload cv for upcoming opportunities
- Other Jobs (Mixed job category all jobs)
2. Reporting Telephone System Faults
In the event of any faults with the telephone system, you will need to report these issues to the relevant supplier to ensure quick resolution and minimal disruption to office operations.
3. Printing Daily Reports
You will handle the printing of daily reports from the telephone management system. This includes generating reports that track call volumes and other relevant metrics.
4. Sorting and Compiling Company Mail
Managing the company mail is a critical part of your role. You will sort mail to ensure it reaches the correct person or department and compile the company mailbag for distribution.
5. Welcoming and Announcing Visitors
As the first point of contact, you will welcome visitors and announce them to the appropriate person within the company, ensuring a professional and courteous reception.
6. Distribution of Messages
You will be responsible for distributing messages to the correct individuals within the company, adhering to performance standards and ensuring timely communication.
7. Filing Reception Documents
Maintaining an organized filing system for reception documents is essential. This ensures that records are easily accessible and managed efficiently.
8. Liaising with Callers
Your role involves interacting with callers in a professional, courteous, and respectful manner, reflecting Aramex’s commitment to excellent customer service.
9. Updating Extension Lists
Regularly updating the extension lists and distributing them to all staff members is part of your duties, ensuring everyone has access to current contact information.
10. Allocating and Programming Extensions
You will handle the allocation and programming of extension numbers for new and existing staff members, ensuring accurate and functional telephone system usage.
11. Liaising with Service Providers
This involves obtaining quotes and coordinating maintenance with service providers to ensure that all equipment and facilities are in good working order.
12. Monthly Grocery Shopping and Weekly Stock Take
Managing inventory includes performing monthly grocery shopping and conducting weekly stock takes to maintain supplies for the office.
13. Liaising with Maintenance Team
You will coordinate with the maintenance team to ensure that all job functions are executed effectively and that the building’s maintenance is upheld.
Requirements
To be considered for the Receptionist position, candidates must meet the following requirements:
- Minimum Qualification
- Matric (Grade 12) is required. This ensures that candidates have a foundational level of education suitable for handling administrative and communication tasks.
- Strong Communication Skills
- Excellent command of the English language, both written and verbal, is essential for effective communication with callers, visitors, and staff.
- Customer-Centric Personality
- A customer-focused attitude is vital for providing exceptional service and creating a welcoming environment for visitors and callers.
- Computer Proficiency
- Proficiency in computer applications is required for managing emails, reports, and various administrative tasks.
Skills and Competencies
1. Communication Skills
- Written & Verbal: Ability to convey information clearly and professionally through both written and spoken communication.
2. Customer Focus
- Demonstrated ability to prioritize customer needs and provide a high level of service.
3. Problem-Solving
- Effective problem-solving skills to address issues as they arise and find suitable solutions.
4. Telephone Handling Skills
- Expertise in managing phone calls efficiently and professionally.
5. Multi-Tasking
- Ability to handle multiple tasks simultaneously while maintaining accuracy and efficiency.
How to Apply
If you meet the above criteria and are excited about the opportunity to join Aramex as a Receptionist, follow these steps to apply:
- Prepare Your Documents
- Update your CV to reflect your qualifications, skills, and any relevant experience. Ensure that your CV is well-organized and highlights your suitability for the role.
- Craft a Motivational Letter
- Write a motivational letter explaining why you are interested in the Receptionist position at Aramex. Include details about your skills, experiences, and how you align with the company’s values and requirements.
- Submit Your Application
- Email your updated CV and motivational letter to the provided email address: application@aramex.com. Ensure that your application is complete and submitted before the deadline.
- Application Review
- Aramex will review all applications and contact candidates who meet the requirements to proceed to the next stage of the selection process. Due to the high volume of applications, only shortlisted candidates will be contacted.
- Prepare for the Interview
- If selected, you will be invited for an interview. Prepare by researching Aramex, understanding the role’s responsibilities, and reflecting on how your skills and experiences align with the job requirements.
Conclusion
The Receptionist position at Aramex offers an exciting opportunity for individuals looking to start their career in a professional and dynamic environment. With responsibilities ranging from managing communications to handling administrative tasks, this role is integral to the smooth operation of the front office.
If you are a motivated individual with strong communication skills and a customer-centric attitude, we encourage you to apply for this role. Join Aramex and become a part of a global leader in logistics, where your skills and contributions will be valued and recognized.
For more information and to submit your application, please email your CV and motivational letter to application@aramex.com. We look forward to receiving your application and wish you the best of luck in your career journey with Aramex.
