Introduction of Admin Clerk
Are you seeking a dynamic role within a leading retail organization? The Shoprite Group, Africa’s largest retailer, invites applications for the position of Admin Clerk (Online Shopping) within its Furniture Division. Located in Gosforth Park, Germiston, Gauteng, this contract-based role offers an exciting opportunity for individuals with a strong administrative background and excellent Excel skills.
About the Role
The Admin Clerk (Online Shopping) position is crucial to the smooth operation of the Furniture Division’s online shopping platform. In this fast-paced retail environment, your role will be pivotal in managing online orders, lay-bys, and credit applications. Your organizational skills and attention to detail will help ensure that every transaction is handled efficiently and accurately.
Key Responsibilities
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- Order and Credit Management: You will handle the processing of online orders, lay-bys, and credit applications. This responsibility requires meticulous attention to detail to ensure all orders are fulfilled correctly and customer credit applications are processed in a timely manner.
- Customer Communication: Working in a call center environment, you will interact directly with customers regarding their online orders and credit applications. Effective communication is essential to address any queries or issues and to provide exceptional customer service.
- Coordination with Stakeholders: Your role will involve liaising with stores, distribution centers (DCs), buyers, and suppliers. This coordination is vital for managing orders, booking dates, checking stock availability, and handling service calls.
- Administrative Duties: You will perform general administrative tasks such as filing and maintaining records. These tasks support the overall efficiency of the team and contribute to smooth operations.
- Shift Flexibility: The role requires flexibility due to the extended trading hours of the Shoprite Group. You must be willing to work shifts, including evenings, nights, weekends, and public holidays to meet the demands of the business.
Qualifications and Experience
- Educational Requirements: A Grade 12 certificate is essential for this role. This qualification ensures that you have the foundational skills required for administrative tasks.
- Experience: Experience in retail or an online shopping environment is advantageous. Previous experience in similar roles will provide a solid understanding of e-commerce processes and customer service.
Knowledge and Skills
- Computer Literacy: Proficiency in MS Office, particularly Excel, is crucial. Your ability to manage spreadsheets and handle data will be vital for processing orders and applications efficiently.
- Communication Skills: Strong written and verbal communication skills are necessary for interacting with customers, stores, and other stakeholders. Clear and effective communication helps in resolving issues and maintaining positive relationships.
- Phone Etiquette: Professional phone manners are important for delivering excellent customer service. Your ability to handle calls courteously and efficiently will enhance the customer experience.
- E-Commerce Understanding: A good understanding of the online shopping environment is beneficial. Familiarity with e-commerce processes and challenges will help you navigate the role more effectively.
Why Join Shoprite Group?
The Shoprite Group offers a unique work environment where you can contribute to the success of Africa’s largest retailer. As part of the Furniture Online team, you will play a key role in providing top-notch service and ensuring customer satisfaction.
Benefits of the Role
- Dynamic Work Environment: Engage in a fast-paced and evolving industry. The role offers a chance to be part of a team that values efficiency and excellence.
- Career Growth: The position provides opportunities for professional development within a leading retail organization. Demonstrating your skills and dedication may lead to further career advancement.
- Competitive Compensation: Receive a competitive salary and benefits package that reflects the importance of your role and contributions to the team.
How to Apply
Interested candidates should apply by the closing date of September 6, 2024. Please reference job number SHO240830-4 in your application. Applications can be submitted through the Shoprite Group’s career portal or relevant job listing platforms.
Conclusion
The Admin Clerk (Online Shopping) role at Shoprite Group offers an exciting opportunity for individuals with strong administrative skills and a passion for online retail. If you are organized, detail-oriented, and ready to work in a dynamic environment, this position could be your next career move. Apply today to be part of a leading retail team and contribute to the success of Africa’s largest retailer.
